Clear answers before technology gets complicated.

Arelova provides managed IT, remote support, scheduled on-site service, networking, business Wi-Fi, cybersecurity, cloud administration, backup, VoIP, technology consulting, software development, and access-control solutions.

Arelova is based in Burbank and serves schools and commercial organizations throughout Los Angeles County.

The public website is aimed mainly at organizations with roughly 10–100 users, although projects are evaluated based on scope, requirements, location, and support needs.

Arelova’s main focus is commercial and educational organizations. Select residential installations may be considered, but residential monitoring and managed-service plans are not currently advertised.

Use any Contact Us button on the website. It opens a prefilled email template asking for the details needed to understand your organization, problem, urgency, and requested service.

Managed IT is an ongoing service relationship where Arelova helps support users, maintain devices and networks, administer cloud systems, improve security, monitor key services, coordinate vendors, and plan future technology needs.

Plans may include remote help desk support, monitoring, patching, endpoint protection, Microsoft 365 or Google Workspace administration, backups, onboarding and offboarding, vendor coordination, scheduled on-site support, documentation, and technology planning.

Managed plans can include scheduled on-site assistance when the work requires someone physically at the location. Exact coverage depends on the selected plan and agreement.

Arelova can become the primary technology contact, support an internal staff member, coordinate with current vendors, or take responsibility for a defined portion of the environment.

Yes. A one-time assessment, installation, migration, or upgrade can lead into an ongoing managed plan when continued support, monitoring, security, or administration would benefit the organization.

Arelova provides scheduled on-site visits for assessments, installations, troubleshooting, upgrades, equipment work, and problems that cannot be handled efficiently from a distance.

Remote support is available for active clients and agreed services when the issue can be solved securely and efficiently without a site visit.

Target acknowledgment times are based on impact and urgency: critical issues may target 30 minutes, high-priority issues one hour, medium issues four business hours, and routine requests the next business day.

These are response targets, not guaranteed resolution times, and depend on the active agreement, availability, incident conditions, and information provided.

Examples include a server outage, ransomware, malware, a major Wi-Fi or network outage, or another interruption affecting most or all of the organization.

After-hours support is included only with qualifying premium managed plans. Other after-hours requests may be available at an additional rate, subject to availability and agreement.

Calls may be answered directly when available. If Arelova is working with another client or cannot answer safely, the call may go to voicemail or an answering system for follow-up.

Arelova can review current internet service, network equipment, wireless coverage, access-point placement, interference, capacity, and network design before recommending improvements.

Services can include planning, access-point placement, configuration, network segmentation, guest access, testing, and documentation.

Arelova can plan, source, install, configure, organize, and document switches, firewalls, racks, UPS units, servers, and related infrastructure.

Structured low-voltage cabling may be included in a project depending on the building, route, scope, licensing, insurance, permits, and whether other qualified contractors are required.

Often, yes. Existing equipment is evaluated for age, condition, security, compatibility, supportability, licensing, and whether it can meet the organization’s needs.

No responsible provider can promise that a system will never be compromised. Arelova focuses on reducing risk, improving prevention and detection, strengthening recovery, and building sensible layers of protection.

Services may include endpoint protection, email security, multi-factor authentication, firewall management, account reviews, password guidance, device encryption planning, security-awareness training, network segmentation, backups, and incident-response preparation.

Arelova can provide or coordinate security-awareness training focused on phishing, passwords, account safety, suspicious messages, and practical reporting procedures.

Arelova can help assess the situation, isolate affected systems, coordinate response steps, restore services when possible, and involve specialized incident-response, legal, insurance, or law-enforcement resources when appropriate.

Arelova can plan, deploy, monitor, and test backups for computers, servers, and supported cloud services, with recovery priorities based on business needs.

Arelova can assist with Microsoft 365 setup, user administration, email, Teams, OneDrive, SharePoint planning, security settings, licensing, onboarding, offboarding, and related support.

Arelova can support Google Workspace administration, Gmail, shared drives, accounts, groups, permissions, onboarding, offboarding, and Chromebook-related environments.

Email migrations can be planned and quoted after reviewing the current provider, number of users, mailbox sizes, domains, security settings, archives, shared mailboxes, and downtime requirements.

Managed plans can include onboarding and offboarding procedures for accounts, devices, permissions, email, licenses, shared resources, and access removal.

Access control may include cards, fobs, keypads, electronic locks, door-by-door planning, intercoms, access schedules, credential setup, permissions, software configuration, and deployment coordination.

Arelova does not currently advertise alarm or camera services on the website. Those systems are treated separately from access control.

Depending on the selected system, users can be assigned different doors, schedules, permissions, and credential types.

No. Scope depends on door hardware, wiring, power, network access, fire and life-safety requirements, permits, licensing, insurance, building conditions, and the selected system.

Education is a primary focus. Arelova supports private schools and educational organizations with networking, Wi-Fi, classroom technology, devices, cloud systems, cybersecurity, backups, and access control.

Arelova can assist with Chromebook deployment planning, support, inventory, Google Workspace administration, account management, and device lifecycle planning.

The process may include a campus walkthrough, review of current equipment, coverage and capacity planning, access-point placement, network segmentation, and a written improvement plan.

Projects can be scheduled around the school calendar when practical. Timing, after-hours work, site access, and disruption expectations are agreed before work begins.

Managed plans may include remote support, device and account administration, network management, cybersecurity, backups, scheduled on-site service, vendor coordination, and technology planning.

No. Pricing depends on the environment, number of users and devices, service scope, locations, equipment, security needs, support expectations, timing, and condition of current systems.

The initial consultation is free. It is used to understand the organization, current problem, requested outcome, and whether an on-site assessment is needed.

Arelova walks the environment, reviews equipment and conditions, identifies what is slowing the organization down, and develops a practical direction for the work.

Defined projects and managed plans are quoted after the required scope is understood. Work outside the agreed scope should be discussed before additional charges are added.

Arelova can source equipment through established vendors and distributors as part of an approved project or managed-service relationship.

Project work and managed services use different agreements. The term, included services, response targets, payment schedule, renewal terms, and cancellation requirements should be stated in the applicable proposal and contract.